Terms of service
Last updated: August 19, 2026
PLEASE READ SECTION 17 CAREFULLY. IT REQUIRES MOST DISPUTES BETWEEN YOU AND SOFREA TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS SITE OR PURCHASE OUR PRODUCTS.
YOU MUST BE AT LEAST 18 YEARS OLD TO USE THIS SITE AND TO PURCHASE OUR PRODUCTS.
Introduction
This website at https://sofrea.com (the "Site") is operated by Sofrea LLC ("Sofrea," "we," "us," or "our). These Terms of Service (the "Terms") govern your access to and use of the Site, and your purchase of any product or service we offer through it (together, the "Services").
By visiting the Site, creating an account, or placing an order, you agree to be bound by these Terms. They apply to everyone who uses the Site, whether you buy something or simply browse.
Personal information collected through the Site is handled as described in our Privacy Policy.
Additional terms apply to specific parts of our Services:
- Subscriptions are governed by our Subscription Terms.
- Shipping, returns, and refunds are governed by our Shipping & Refund Policy.
- Individual promotions may carry their own rules, which control where they conflict with these Terms.
Section headings are for convenience only and do not affect the meaning of these Terms.
1. Using the Site
You may use the Site and its content for your own personal, non-commercial purposes only.
The Site is provided on an "as is" and "as available" basis. We do not promise that it will always be available, uninterrupted, or free of errors, and we are not responsible for lost communications, lost account settings, or content that fails to save.
2. Our Content and Intellectual Property
Everything on the Site — text, photographs, video, graphics, product names, logos, the Sofrea brand, page layouts, and the software behind the Site — belongs to us or to our licensors, and is protected by copyright, trademark, and other laws.
Nothing on the Site grants you any licence or right to use our name, logo, trademarks, or images. You may view pages and print or save individual pages for your own personal, non-commercial use. Beyond that, you may not copy, reproduce, republish, distribute, sell, or otherwise exploit any part of the Site without our written permission.
3. Licence We Grant You
We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access the Site and use it personally, in line with these Terms. We can withdraw this right at any time if you breach these Terms.
4. What You May Not Do
You agree not to, directly or indirectly:
- use the Site for any unlawful purpose, or in breach of any applicable law or regulation;
- impersonate any person, or misrepresent your connection with any person or organisation;
- harass, abuse, threaten, defame, or discriminate against anyone through the Site, including on the basis of sex, gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- upload viruses or any other malicious code;
- scrape, crawl, or harvest data from the Site by automated means, or use the Site or its content to train or feed a generative AI system;
- reverse engineer, decompile, or attempt to derive the source code of any part of the Site;
- attempt to gain unauthorised access to the Site, to other users' accounts, or to any system or network connected to the Site;
- remove or alter any copyright, trademark, or other proprietary notice;
- interfere with the normal operation of the Site or the systems that host it;
- submit information about another person that you are not authorised to share;
- present yourself as a representative of Sofrea;
- resell our products, or offer them for sale, on any third-party website, marketplace, or mobile application, including Amazon and eBay. Only Sofrea may list and sell Sofrea products on those platforms. We monitor for unauthorised listings and will have them removed;
- assist or encourage anyone else to do any of the above.
If you breach this section, we may cancel your orders, close your account, and block your access to the Site, without notice and without liability to you.
5. Accounts
You may create an account on the Site. When you do, you agree to give us accurate and complete information and to keep it up to date.
You are responsible for keeping your password safe and for everything that happens under your account, whether or not you authorised it. Tell us at support@sofrea.com as soon as you suspect someone else is using it.
We may refuse to open an account, or close an existing one, at our discretion — including where these Terms have been breached, or where someone has been abusive towards our team.
6. Product Information, Prices, and Errors
We work to keep product descriptions, images, availability, and prices accurate and current, but errors happen. Information on the Site may be incomplete, out of date, or wrong, and we do not guarantee otherwise.
We may correct errors, change prices, and update information at any time without notice. If a product is listed at an incorrect price or with an incorrect description, we may cancel any order placed for it, even after you have received an order confirmation. If we cancel an order you have already paid for, we will refund you in full.
7. Orders and Payment
When you place an order, you may need to provide payment card details, a billing address, and delivery information.
By placing an order, you confirm that you are at least 18 years old, that you are legally entitled to use the payment method you have chosen, and that the information you give us is true and complete.
Payments are processed by third-party payment providers. We do not store your full card number.
Your order is an offer to buy, which we may accept or decline. We may refuse or cancel any order — including after payment — where the product is unavailable, where there has been a pricing or description error, where the order appears to be for resale, or where we suspect fraud or unauthorised use of a payment method.
8. Reviews, Photos, and Anything Else You Send Us
We may invite you to submit reviews, ratings, comments, photographs, videos, and other content ("Submissions"), on the Site or through our social media channels.
You are responsible for what you submit. Please do not include health information, identification numbers, financial account details, or anything else you would not want to be public — Submissions may be visible to others.
The licence you give us. By making a Submission, you grant Sofrea a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully paid, sublicensable and transferable licence to use, reproduce, edit, adapt, translate, publish, distribute, display, and create derivative works from your Submission, together with your name, username, voice, and likeness, in any medium now known or later developed, for any purpose — including advertising, paid advertising campaigns on social media platforms, and other marketing and commercial use. We may do this with or without attributing it to you, and without any further permission, notice, or payment.
You confirm that you own or otherwise control all rights in your Submission; that it does not infringe anyone's copyright, trademark, privacy, or publicity rights; that it is not defamatory, obscene, or otherwise unlawful; and that anyone appearing in it has agreed to this use. To the extent permitted by law, you waive any moral rights in your Submission.
We do not have to publish or keep any Submission, and we may remove or edit any of them at our discretion. We do not endorse the opinions expressed in Submissions and are not responsible for them.
9. Promotional Codes
We may issue discount codes and promotional offers from time to time. Unless we say otherwise, they are single-use, personal to you, cannot be transferred or exchanged for cash, cannot be combined with other offers, may expire, and may be withdrawn or refused where we believe they are being misused.
Specific offers may carry their own conditions, and those conditions control where they conflict with this section.
10. Future Programs
We may launch a rewards or loyalty program and an affiliate or creator program. When we do, those programs will have their own terms and conditions, which will apply in addition to these Terms. Nothing in these Terms creates any entitlement to participate in a program that has not yet launched.
11. Subscriptions
Subscriptions, including billing, renewals, and cancellation, are governed by our Subscription Terms, which form part of these Terms.
12. Shipping, Returns, and Refunds
Delivery, returns, refunds, and our satisfaction guarantee are governed by our Shipping & Refund Policy, which forms part of these Terms.
13. Third-Party Links and Services
The Site may link to websites and services we do not operate. We are not responsible for their content, their products, or their privacy practices, and we are not liable for anything that happens as a result of your dealings with them. Please read their terms and policies before using them.
14. Our Products Are Not Medical Advice
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Everything on the Site — including articles, product pages, quiz results, the content of any guide or ebook we provide, and any message from our team — is for general information and education only. It is not medical advice, and it is not a substitute for advice, diagnosis, or treatment from a qualified healthcare professional.
Nobody at Sofrea is authorised to give medical advice. Always speak to your doctor before starting any supplement, particularly if you are pregnant, breastfeeding, taking medication, or living with a medical condition. Do not delay seeking medical advice because of something you have read on the Site.
Our products contain milk-derived ingredients. Check the label before use if you have allergies.
15. Disclaimer of Warranties
To the fullest extent permitted by law, the Site, its content, and our Services are provided "as is" and "as available", without warranties of any kind, whether express or implied. We specifically disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Site will be uninterrupted, secure, or error-free, or that any defect will be corrected. We do not guarantee any particular result from using our products.
We take reasonable steps to protect information you send us, but we cannot guarantee the security of any transmission, and we are not responsible for the acts of anyone who gains unauthorised access.
Some jurisdictions do not allow certain warranties to be excluded, so parts of this section may not apply to you.
16. Limitation of Liability
To the fullest extent permitted by law, Sofrea and its owners, officers, employees, agents, contractors, and suppliers will not be liable for any indirect, incidental, special, punitive, or consequential damages, including lost profits, lost revenue, lost data, or replacement costs, arising out of or connected with your use of the Site, our Services, or our products — whether the claim is based on contract, negligence, strict liability, or any other theory, and even if we have been advised that such damages are possible.
To the fullest extent permitted by law, our total liability for any claim arising out of or connected with these Terms, the Site, or our products will not exceed the total amount you paid us for the product or service that gave rise to the claim.
Some jurisdictions do not allow the limitation or exclusion of certain damages, so parts of this section may not apply to you, and you may have other rights that vary by state.
17. Disputes, Arbitration, and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND YOUR RIGHT TO A JURY TRIAL.
17.1 Governing law and venue
These Terms and any dispute arising out of them are governed by the laws of the State of Wyoming, without regard to its conflict of laws rules. For any matter that is permitted to proceed in court under this section, you and Sofrea agree to the exclusive jurisdiction and venue of the state and federal courts located in Natrona County, Wyoming. Whether a dispute is subject to arbitration is decided under the Federal Arbitration Act.
17.2 Talk to us first
Before starting an arbitration, the party with the complaint must send a written notice describing the problem, the facts behind it, and the outcome being sought.
Send yours to support@sofrea.com, or to Sofrea LLC, 312 West 2nd St A9475, Casper, WY 82601, United States. We will send ours to the email address on your account.
Both of us agree to try in good faith to resolve the matter within 60 days of the notice being received. Arbitration cannot begin before that period ends. Any applicable limitation period is paused while this process runs.
17.3 Binding individual arbitration
If we cannot resolve the dispute informally, it will be settled by final and binding arbitration rather than in court, before a single arbitrator.
The arbitration will be administered under the Consumer Arbitration Rules of the American Arbitration Association, as modified by this section. Where the rules and this section conflict, this section controls. The arbitration may be conducted by document submission, telephone, or video, or in person in the county where you live, as you and the arbitrator decide. The arbitrator must give a written decision explaining the reasons for it, and may award the same relief a court could award to you individually.
17.4 Class action waiver
You and Sofrea agree that each of us may bring claims against the other only individually, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate or preside over any class or representative proceeding.
If this waiver is found unenforceable as to a particular claim, that claim — and only that claim — will proceed in court rather than in arbitration.
17.5 Jury trial waiver
Whether a dispute is resolved in arbitration or in court, you and Sofrea each waive any right to a trial by jury.
17.6 Exceptions
Either of us may bring an individual claim in small claims court if it qualifies, and either of us may ask a court for an injunction to protect intellectual property, confidential information, or data security. Doing so does not waive the rest of this section.
17.7 Your right to opt out
You can opt out of arbitration and of the class action waiver. To do so, email support@sofrea.com within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out", stating your name, the email address on your order or account, and that you are opting out. Opting out does not affect any other part of these Terms, and we will not treat you differently for it.
17.8 Survival and severability
This section survives the end of these Terms and the closure of your account. If any part of it is found unenforceable, that part is severed and the rest continues to apply, subject to Section 17.4.
18. Indemnity
You agree to indemnify and hold harmless Sofrea and its owners, officers, employees, agents, and suppliers from any claim, demand, loss, or expense, including reasonable legal fees, arising out of your breach of these Terms, your violation of any law, your infringement of anyone else's rights, your Submissions, or your use of the Site. We may take over the defence of any such claim at our own expense, and you agree to cooperate with us if we do.
19. Severability
If any provision of these Terms is found to be unlawful or unenforceable, it will be applied to the maximum extent permitted and otherwise severed. The remaining provisions stay in full force.
20. Changes, Suspension, and Termination
We may change these Terms at any time. The updated version will be posted here with a new "Last updated" date, and where the change materially affects your rights we will make that clear on the Site. Disputes are governed by the version of these Terms in force when the dispute arose.
We may modify, suspend, or discontinue the Site or any part of it at any time. These Terms apply until terminated by you or by us. Obligations that arose before termination survive it.
21. Entire Agreement
These Terms, together with our Privacy Policy, Subscription Terms, Shipping & Refund Policy, and any offer-specific rules, are the entire agreement between you and Sofrea regarding the Site and our products, and replace any earlier understanding on the same subject. Our failure to enforce any provision is not a waiver of it.
22. Contact
Sofrea LLC 312 West 2nd St A9475 Casper, WY 82601 United States
Email: support@sofrea.com
