Last updated: August 19, 2026
Automatic renewal and billing
When you subscribe to Sofrea, your subscription renews automatically every 30 days from the date of your first order, and continues until you cancel. Each renewal is charged to the payment method on file at the price shown when you subscribed, plus applicable taxes and shipping. By subscribing, you authorize us to charge that payment method on a recurring basis at each renewal until you cancel. You can view your next renewal date, update your payment method, or cancel at any time in your account at account.sofrea.com.
Managing, skipping, or pausing your subscription
You can manage your subscription yourself in your account at account.sofrea.com. From there you can skip a shipment, pause your subscription, change your delivery frequency, or update your shipping address and payment method. Changes made before your next renewal date apply to that shipment; changes made after an order has already been processed apply to the following shipment. If you need help, email us at support@sofrea.com.
Cancelling your subscription
You can cancel your subscription at any time, at no cost and with no cancellation fee. The fastest way is to cancel yourself in your account at account.sofrea.com: cancellation takes effect immediately and you will not be charged for any future renewal. You can also email us at support@sofrea.com at least 2 business days before the end of your current subscription period, including your full name and the email address used for your order. Requests received close to a renewal may be processed after the order has already been placed; in that case, the cancellation applies to the following renewal. Orders that have already shipped cannot be cancelled.
Failed payments
If a renewal payment is declined, we will retry the charge up to three times, three days apart, and email you after each unsuccessful attempt. You can update your payment method at any time in your account at account.sofrea.com. If the payment still does not go through after all attempts, your subscription is paused: you will not be charged again, and no shipment will be sent until you update your payment method. No order is shipped before payment has been successfully processed.
Pricing, discounts, and taxes
Your subscription price is the price shown at the time you subscribed, and applies to each renewal unless we tell you otherwise. If we change the price of your plan, we will email you at least 7 days in advance with the new amount and instructions on how to cancel if you do not wish to accept it; the change applies only to renewals after that notice. Applicable taxes are calculated at checkout based on your shipping address. Promotional codes valid on a first order do not apply to renewals, unless the terms of the promotion state otherwise.
Refunds and guarantee
Subscriptions are covered by our 90-day money-back guarantee, which applies to every order and not only your first. If you are not satisfied, email us at support@sofrea.com within 90 days of delivery and we will refund the cost of the product, excluding shipping charges. Refunds are issued to the original payment method within 7–10 business days. For full details on refunds, shipping, and damaged products, please see our Refund & Shipping Policy.
Contact us
If you have any questions about your subscription, you can reach us at:
Email: support@sofrea.com Phone: +1 (816) 819-6042
Sofrea LLC 312 West 2nd St A9475 Casper, WY 82601 United States
