Shipping policy
Last updated: August 19, 2026
This policy explains how we ship your order and what to expect on delivery. It forms part of our Terms of Service. Refunds and our 90-day money-back guarantee are covered in our Refund Policy.
Questions about any of it: support@sofrea.com.
Where we ship
We ship to all fifty US states, including Alaska and Hawaii, as well as PO Boxes and APO/FPO military addresses. Deliveries to remote destinations may take a few days longer than the times below.
We do not currently ship outside the United States.
Shipping cost
| Order | Shipping |
|---|---|
| 1 jar | $5.99 |
| 2 jars or more | Free |
| All subscription orders | Free |
How long it takes
Orders are prepared and dispatched within 1–2 business days.
Delivery usually takes 10 to 12 days from dispatch. If an item needs to be restocked before your order can be prepared, add another 3 to 4 days.
These are estimates, not guarantees. Carrier delays, weather, and customs processing can all add time, and none of them are within our control.
Duties and taxes
You will never be asked to pay customs duties, import fees, or any additional charge on delivery. Duties and clearance are paid in advance and are already included in the price you see at checkout.
Tracking
You will receive a tracking number by email once your order is on its way. Tracking becomes active when the parcel reaches the US carrier network, so there may be a short gap between your dispatch confirmation and the first scan. That gap is normal and does not mean anything has gone wrong.
Changing or cancelling an order
You can change or cancel an order at any time before it is dispatched — email support@sofrea.com as quickly as you can. Once a parcel has left the warehouse, changes are only possible on the same day, and after that we cannot recall it.
If the address is wrong
Please check your shipping address carefully at checkout. If an address is incomplete or incorrect, the parcel is returned to the carrier and held there.
If you contact us in time, we can arrange redelivery to a corrected address. The cost of that redelivery is charged to you. If we do not receive a correct address within the carrier's holding period, the parcel may be disposed of, and we cannot issue a refund in that case.
If something is damaged, missing, or wrong
Contact us within 3 days of delivery at support@sofrea.com, and include photographs of the product and of the packaging as it arrived. We will replace the item or refund you, and we will not ask you to return anything.
If tracking says delivered but nothing arrived
Please tell us as soon as you notice. We will open an investigation with the carrier and review your case individually. Before you write, it is worth checking with anyone else at your address and looking in the places carriers commonly leave parcels.
Contact
Sofrea LLC 312 West 2nd St A9475 Casper, WY 82601 United States
Email: support@sofrea.com Phone: +1 (816) 819-6042
