Shipping policy
We deliver all over Morocco.
Delivery Times:
- Orders processing:
Orders received are confirmed to the customer via email. These orders are then processed and shipped in 1-2 working days following order confirmation.
- Delivery:
Delivery typically takes 3-7 working days.
We commit to keeping our customers informed in case of any unforeseen circumstances leading to a delay in delivery.
Shipping cost:
A fixed fee of 35MAD* applies to all cities in Morocco.
The delivery cost is added to the order during the checkout process.
*Price may change.
Payment Methods:
Currently, the only available payment method on www.sofrea.com is cash on delivery.
Order Tracking:
We diligently monitor orders and ensure they are delivered on time. Our customers can reach out to us at any time via email (contact@sofrea.com) or send us a message on phone WHATSAPP (+212 717 48 39 92) to inquire about the status of their orders.
Delivery Delay:
If delivery is delayed due to one of the following reasons, any additional delivery charges will be the responsibility of the customer:
- Errors in the information provided during the order process (address, phone number, etc.).
- Customer is unresponsive despite calls, reminders and follow-ups.
We reserve the right to modify the content of our shipping policy at any time. We kindly request customers to review it before making purchases.